INVESTIGATING THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT (TQM) AND HUMAN RESOURCES MANAGEMENT (HRM) IN LEBANESE COMPANIES

  • Istivani Helal Beirut Arab University, Beirut
Keywords: recruitment & selection, teamwork & empowerment, training & development, performance appraisals, incentives & compensation

Abstract

Increasing customer satisfaction, efficiency, and market competitiveness are possible outcomes of Total Quality Management. On the other hand, TQM is an organized way to ensure that an organization's internal processes are continually improved. As a result of TQM, the quality of services and products may be improved while decreasing operational costs by enhancing human resources, processes, and equipment.

A quantitative methodology was employed to collect data. The sample size currently comprises 5% of the total workforce contacted to gather data. Researchers selected 120 participants using a cluster sample. The questionnaire had been coded using the Likert Scale ranging from 1 (Strongly Agree) to 5 (Strongly Disagree).The SPSS software has been utilized to analyze the data collected, and the results will be viewed in terms of regression analysis

The research findings showed that total quality management directly affects the performance of employees in the organizations. Training and development programs are interconnected as if the workers are motivated by workplace programs that help enhance their performance and strengthen their professions.

Compensation benefits and performance appraisals are two key elements that encourage staff to increase productivity. If the employee is satisfied, they will be kept at work and encouraged to pursue training and development programs, improving organizational performance and reducing turnover.

Author Biography

Istivani Helal, Beirut Arab University, Beirut

DBA candidate, Beirut Arab University, Beirut, Lebanon

Research interests: human capital development; HRM; knowledge economy; knowledge management; project management

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Published
2022-05-30
How to Cite
Helal, I. (2022). INVESTIGATING THE RELATIONSHIP BETWEEN TOTAL QUALITY MANAGEMENT (TQM) AND HUMAN RESOURCES MANAGEMENT (HRM) IN LEBANESE COMPANIES. The EUrASEANs: Journal on Global Socio-Economic Dynamics, (3(34), 95-105. https://doi.org/10.35678/2539-5645.3(34).2022.95-105