Bachir, Sami. “THE EVOLUTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN THE DIGITAL AGE AND ITS IMPACT ON BANKS”. The EUrASEANs: journal on global socio-economic dynamics, no. 3(28) (May 31, 2021): 50-63. Accessed February 1, 2023. https://euraseans.com/index.php/journal/article/view/250.